Group Use

Reservation Lottery

Group registration should be made prior to the group lottery application and reservation for use.
Preferential group reservation: Groups are divided into Sumida Ward residents’ groups and non-ward residents’ groups. Sumida Ward residents’ groups may apply for the lottery earlier.
Click here for group registration

Sumida Ward residents’ groups

Acceptable Period of Time for Lottery Application(Sumida Ward residents’ groups may apply for the lottery earlier)
4 months prior to day of use between 15th-25th
  • Only Resident Groups are able to enter draws for the lottery.
  • Where applications for the same day/time exist, a Lottery will take place.
From a PC/smartphone
Enter the group reservation system and make a reservation after checking the vacancy check page.
From a terminal installed at the facilities
Visit the information section on the second floor.
Lottery results
1st day of the month three months prior when users wish to use a facility
Lottery results are announced on the reservation system website at 9:00 a.m. on the 1st day (in January, the 4th day) of the month three months prior to the month when users wish to use a facility.

If the lottery reservation is unsuccessful, try the vacant facility reservation service.

Method of Payment

Winning Groups must make payment by the 8th (or January 11th).
Payment may be made via the following options: "Pay-easy," "Cash" or "Credit card" at the reception desk on the second floor.
Please note in cases where payment is not made by the specified deadline, reservations will be automatically deemed as cancelled.

The Day of Use

Please present your Registration Card at the counter. You cannot use the facilities if you do not present your registration card.

Non-ward residents’ groups and Sumida Ward residents’ groups which were against a lottery

Reserving a Vacant Facility
From 1st day of the month (in January, the 4th day) three months prior when users wish to use a facility
We accept applications for reservations from 9:00 a.m. on the 1st day of the month three months prior to the month when users wish to use a facility until 8:00 p.m. on the day prior to the day of use.
Reservations maybe be made by Resident Groups and Non-resident Groups alike on a first-come basis.
Method of Payment

Payment method of usage fee should be paid within 8 days including reservation date.
Payment may be made via the following options: "Pay-easy," "Cash" or "Credit card" at the reception desk on the second floor.
Please note in cases where payment is not made by the specified deadline, reservations will be automatically deemed as cancelled.

The Day of Use

Please present your Registration Card at the counter. You cannot use the facilities if you do not present your registration card.

Cancelling Reservations

  • For cancellations of reservations where payment has already been made, the Group Representative is required to come directly to the reception desk on the second floor with their Group Registration Card and personal identification for confirmation of personal details. Refund of payment will be made the following day into a nominated bank account upon confirmation of the Group Registration Card and personal details of the Group Representative.
  • Refund of payment will be made as per follows:

    100% of payment fee will be refunded if cancellation is made 14 days prior to the day of use
    50% of payment fee will be refunded if cancellation is made 7 days prior to the day of use: Incurring penalty points
    Payment will not be refunded if cancellation is made 6 or less days prior to the day of use: Incurring penalty points
    *The above is excluded from the use day.

    About penalty points:
    If the total number of penalty points reaches six for two years from the day of occurrence, a user will not be able to apply for a reservation for six months from the following day. The amount of accumulated penalty points will be reset after six months.